These terms apply to purchases made on missiondriveninnovation.com, operated by Sommer Systems ApS, Sommerfuglen 11, 7190 Billund, Denmark (CVR: 36428236) ("we", "us"). For questions, contact anita@missiondriveninnovation.com or +45 9351 7771.
We sell the physical book Mission-Driven Innovation by Anita Friis Sommer. Prices are shown in Danish kroner (DKK) and include Danish VAT (25%). Shipping is calculated at checkout based on your delivery address and is shown before you confirm your order.
Orders are placed through our checkout and paid by card via QuickPay, our payment provider. Your order is confirmed once payment has been approved; you will receive an order confirmation by email.
We aim to ship orders within 1–3 business days. Delivery times after dispatch depend on destination and carrier (DAO in Denmark, GLS within the EU, DHL Express elsewhere) and are estimates, not guarantees. You will receive a tracking number by email once your order ships.
If you are a consumer ordering from the EU/EEA, you have a 14-day right of withdrawal from the day you (or someone you designate) receive the book, under the EU Consumer Rights Directive. To use this right, contact us at anita@missiondriveninnovation.com before the deadline. You are responsible for the cost of returning the item, and it should be returned in its original condition, to:
Sommer Systems ApS
Sommerfuglen 11
7190 Billund
Denmark
We refund the purchase price (excluding the original delivery cost) within 14 days of receiving the returned book.
As a consumer, you also have the statutory 24-month right to complain ("reklamationsret") under Danish law (the Sale of Goods Act) for defects that were present at the time of delivery — separate from, and in addition to, the 14-day right of withdrawal above. If the book you received is defective, contact anita@missiondriveninnovation.com and we will arrange a replacement or refund in accordance with the statutory rules.
If the book arrives damaged or the wrong item is delivered, contact anita@missiondriveninnovation.com and we will arrange a replacement or refund. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Information about how we handle your personal data as part of an order — including what is shared with our payment provider (QuickPay) and shipping partners — is set out in our Privacy Policy.
These terms are governed by Danish law. Disputes that cannot be resolved directly may be brought before the Danish courts, or where applicable, the Danish Consumer Complaints Board (naevneneshus.dk).