These terms apply to purchases made on missiondriveninnovation.com, operated by Sommer Systems ApS, Sommerfuglen 11, 7190 Billund, Denmark (CVR: 36428236) ("we", "us"). For questions, contact anita@missiondriveninnovation.com or +45 9351 7771.
We sell the physical book Mission-Driven Innovation by Anita Friis Sommer. Prices are shown in Danish kroner (DKK) and include Danish VAT (25%). Shipping is calculated at checkout based on your delivery address and is shown before you confirm your order.
Orders are placed through our checkout and paid via PensoPay, our payment provider. Your order is confirmed once payment has been approved; you will receive an order confirmation by email.
To order, add the book to your basket, go to checkout, enter your details and choose a delivery method, then check the order summary. You can correct any errors there, or go back to your basket, before you place the order with the order button. The contract is concluded in English. We store your order: you receive the order details and your withdrawal rights by email, these terms stay available on this page, and we will send you a copy on request.
We aim to ship orders within 1–4 business days. Delivery times after dispatch depend on destination and carrier (DAO in Denmark, GLS within the EU, DHL Express to Norway and the United Kingdom, and UPS to the rest of the world) and are estimates, not guarantees. You will receive a tracking number by email once your order ships.
If you are a consumer, you have a 14-day right of withdrawal under Danish law (the Consumer Contracts Act, implementing the EU Consumer Rights Directive), and you do not have to give a reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), take physical possession of the book (or of the last book, if your order is delivered in several parcels). If the last day falls on a Saturday, Sunday, public holiday, 5 June, 24 December or 31 December, you can withdraw on the next working day.
How to withdraw. Tell us clearly, before the deadline, that you want to withdraw. The easiest way is our online withdrawal form: withdraw from contract here. We will send you an acknowledgment of receipt by email without undue delay, including the content of your withdrawal and the date and time it was submitted. You can also write to anita@missiondriveninnovation.com or send a letter to the address below. You may use the standard withdrawal form at the end of this section, but you don't have to. It is enough that you send your notice before the withdrawal period expires.
Returning the book. Send the book back without undue delay, and no later than 14 days after you told us you are withdrawing, to:
Sommer Systems ApS
Sommerfuglen 11
7190 Billund
Denmark
You pay the direct cost of returning the book. You may examine the book as you would in a shop; you are only liable for any reduction in its value caused by handling it beyond that.
Refund. We refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we receive your notice of withdrawal. If you chose a delivery method more expensive than our cheapest standard delivery, we do not refund the extra cost. We refund using the same payment method you used, unless you expressly agree otherwise, and you will not be charged any fee for the refund. We may withhold the refund until we have received the book back, or until you have shown proof that you have sent it, whichever comes first.
(Complete and return this form only if you wish to withdraw from the contract.)
— To Sommer Systems ApS, Sommerfuglen 11, 7190 Billund, Denmark, anita@missiondriveninnovation.com:
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),
— Date
(*) Delete as appropriate.
As a consumer, you also have the statutory 24-month right to complain ("reklamationsret") under Danish law (the Sale of Goods Act) for defects that were present at the time of delivery — separate from, and in addition to, the 14-day right of withdrawal above. If the book you received is defective, contact anita@missiondriveninnovation.com and we will arrange a replacement or refund in accordance with the statutory rules.
If the book arrives damaged or the wrong item is delivered, contact anita@missiondriveninnovation.com and we will arrange a replacement or refund. If we cannot resolve a complaint together, you can complain to the Danish Consumer Complaints Board via Nævnenes Hus (naevneneshus.dk), if the Board's conditions, including its price limits, are met. Consumers living in another EU country, Norway or Iceland can get free help from the European Consumer Centre in their own country (ECC-Net).
Information about how we handle your personal data as part of an order — including what is shared with our payment provider (PensoPay) and shipping partners — is set out in our Privacy Policy.
These terms are governed by Danish law. Disputes that cannot be resolved directly may be brought before the Danish courts, or where applicable, the Danish Consumer Complaints Board (naevneneshus.dk).
If you are a consumer living outside Denmark, you also keep the protection of the mandatory consumer-law rules of the country where you live.